HouseProofContact support
Email support@openverse.ai. We will respond as soon as practical.
For faster troubleshooting, include your device model, Android or iOS version, HouseProof app version, the screen where the issue occurred, and the steps that reproduce it. Do not send passwords, payment-card details, full home addresses, private vendor details, or attachment contents unless they are necessary to resolve the issue.
Common questions
Where are my records stored?
Core home records and attachments are stored locally on your device. Cloud backup and sync are not enabled in the current version. Deleting the app, clearing storage, or using the delete-all-data control can permanently remove them.
How do I back up or share records?
Pro users can create a Home Report in PDF or CSV format. Individual attachments can also be shared from supported record screens. Review the destination and included information before sharing.
Why did I not receive a reminder?
Confirm that notifications are allowed for HouseProof in device settings, that the task or warranty date is still active, and that battery or focus settings are not suppressing notifications. HouseProof schedules reminders locally after you grant permission.
How do I restore Pro?
Open HouseProof Settings or the paywall and choose Restore Purchases while signed in to the same Google Play or Apple account used for the purchase. Restore does not recover local home records; it restores eligible purchase access.
How do I cancel a subscription?
Manage or cancel HouseProof through Google Play subscriptions on Android or Apple subscriptions on iPhone. Uninstalling the app does not cancel a subscription.
How do I delete my data?
Delete individual supported records from their detail screens, or useDelete all local data in Settings. The delete-all action is permanent for locally stored homes, tasks, completions, assets, vendors, records, and copied files. Purchases remain eligible for restore.
Can HouseProof tell me whether my home is safe?
No. HouseProof is an organizational tool, not an inspection, emergency, diagnosis, contractor, insurance, or warranty-approval service. Use qualified professionals and official manufacturer or local safety guidance when needed.
Privacy and terms
Read the Privacy Policy andTerms of Use. Privacy or data questions can be sent tosupport@openverse.ai.